Absolutely disappointed and furious with our experience at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it right, they chose to dismiss our concerns and dodge responsibility. This is not just poor customer service- its unethical and deceptive business practice. We trusted this dealership and were met with dishonesty and zero accountability. We are now having to take further steps through legal channels and lemon law protections-something that could been avoided had they simply acted in good faith. If you value transparency, honesty, and basic respect as customer, stay away from this dealership.

Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

We had a great experience at Don Franklin Hyundai in Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, I feel went out of his way to ensure our happiness. Thank you Chad and Don Franklin Lexington Hyundai!

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Good car buying experience!

Great service and follow up

Great experience. We had no idea we were going to buy a SUV that day. Chad did a great job.

In and out in 60 minutes! After explaining what I want over the phone salesman was ready next day with all information that I needed to close the deal. Buyback offer on my previous lease was fair, and financial part was a breeze. They didn't have the vehicle that I wanted in their lot (my wife wanted specific color) but they brought it in, within 60 minutes from their other location. Thank you Jamal and Don Frankin

Misty was an excellent salesperson and I really appreciated her for taking the time to help me to purchase my vehicle. She above and beyond to get me the best deal! Thank you Don Franklin for hiring people like her!

Had a great experience buying a new Elantra hybrid. Travis Huber made it happen for me. No pressure at all. The car is vastly exceeding my expectations :) *have yet to experience the service department