Absolutely disappointed and furious with our experience at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it ... Read More

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DealerRater - May 12, 2025

Absolutely disappointed and furious with our experience at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it right, they chose to dismiss our concerns and dodge responsibility. This is not just poor customer service- its unethical and deceptive business practice. We trusted this dealership and were met with dishonesty and zero accountability. We are now having to take further steps through legal channels and lemon law protections-something that could been avoided had they simply acted in good faith. If you value transparency, honesty, and basic respect as customer, stay away from this dealership.

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Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was ... Read More

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DealerRater - Mar 18, 2025

Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

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We had a great experience at Don Franklin Hyundai in Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, ... Read More

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DealerRater - Jan 22, 2025

We had a great experience at Don Franklin Hyundai in Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, I feel went out of his way to ensure our happiness. Thank you Chad and Don Franklin Lexington Hyundai!

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Good car buying experience!

Run fast and Run far!!! This place is incompetent, untrustworthy, unfriendly, and downright dangerous. The Service department in particular should be investigated by the NHTSA! After knowing about a recall for engines that blew, never advised us when we were told to come in for our regular oil change per warranty terms. Whilst seeing our kids and knowing people are being burned alive in their products. Inevitably the engine blew and after a lengthy process of convincing them they reluctantly installed a rebuilt engine?! Which lasted 3 miles, broke down in downtown and was charged $185 towing bill. Upon pickup of the ... Read More

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Google - Jul 5, 2023

Run fast and Run far!!! This place is incompetent, untrustworthy, unfriendly, and downright dangerous. The Service department in particular should be investigated by the NHTSA! After knowing about a recall for engines that blew, never advised us when we were told to come in for our regular oil change per warranty terms. Whilst seeing our kids and knowing people are being burned alive in their products. Inevitably the engine blew and after a lengthy process of convincing them they reluctantly installed a rebuilt engine?! Which lasted 3 miles, broke down in downtown and was charged $185 towing bill. Upon pickup of the next attempt in installing a engine, gas was shooting everywhere when we started it up! The next time we came to pick it up, none of the windows or lights were working ! Meanwhile paying for 3 months of rental cars out of pocket. because " no courtesy vehicles" Don Franklin in Lexington Kentucky only cares about one thing and one thing only. .Money!

Great service and follow up

Great experience. We had no idea we were going to buy a SUV that day. Chad did a great job.

they call you incessantly

In and out in 60 minutes! After explaining what I want over the phone salesman was ready next day with all information that I needed to close the deal. Buyback offer on my previous lease was fair, and financial part was a breeze. They didn't have the vehicle that I wanted in their lot (my wife wanted specific color) but they brought it in, within 60 minutes from their other location. Thank you Jamal and Don Frankin

Misty was an excellent salesperson and I really appreciated her for taking the time to help me to purchase my vehicle. She above and beyond to get me the best deal! Thank you Don Franklin for hiring people like her!

Poor customer service in the service department. Dropped my car off April 28th to get my engine replaced. I was told it would take a month but instead it took almost 2 months. It was finished on June 20th Tuesday they NEVER CALLED TO TELL ME IT WAS DONE. I had to call Chad from the sales department to tell me it was done.

Had a great experience buying a new Elantra hybrid. Travis Huber made it happen for me. No pressure at all. The car is vastly exceeding my expectations :) *have yet to experience the service department

1st time working with this dealership - great first impressions and service from sales staff

Great customer service!

Kanon was wonderful and the entire process was very simple and professional. Highly recommend anyone looking for a car to go see Kanon.

Marc was the best. He was very knowledgeable and courteous.

Kelvin was very easy to work with and went out of his way to finish the deal. I would buy from him and Don Franklin again.

Darryl bond and Ty Cobb was great pleasure work with and made it super easy process of car buying.

Misty is always professional and provides excellent customer service! I am a repeat customer and feel confident sending friends her way. Thanks again, Misty!

This makes our 4th purchase from Misty at Don Franklin Hyundai. I will recommend her 300 times. The absolute best salesperson there is!! If you need a Hyundai please go see Misty!!

My sales person, Jeff, very knowledgeable. Made you feel very comfortable. Walk you through the process step-by-step. When I need another vehicle, whether it is a Hyundai, Nissan...etc. Jeff will be my guy!!

Great place to buy a vehicle!

Kelvin was very good about explaining all the features on our new Tucson. He took time to make sure we understood everything

Ty Cobb was absolutely incredible, the GM (Detroit Cass tech High School)was incredible! The entire staff was absolutely incredible! Don Franklin Hyundai is off the hook. TY Cobb is the most patient person that I have ever met! WOW!

Chad listens to what I’m looking for. This is the 5th vehicle I’ve purchased from him.

This is my second time purchasing a vehicle from Don Franklin Lexington, and Chad Givens was the salesman both occasions. He is professional, thorough and super helpful throughout the entire process. Plus, he was very patient with me both times. It was another great experience. So, if you’re in the market for a new vehicle go see Chad, you will not regret it!!

Jamal and the Don Franklin Hyundai Lexington team were wonderful. Jamal was very knowledgeable and helpful in getting me the best deal for my car. He’s extremely personable and makes you feel welcome and at ease in a stressful situation. Thank you for everything!! Can not recommend Jamal enough!!

Awesome people

I had an appointment to drive a car and was told there were 8 on the lot. I drove 1 1/2 hours for the test drive and they did not have one vehicle for me to test! One star is not deserved but it was the lowest rating I could choose.

Had a awesome experience at Don Franklin

Excellent customer service! All sales personnel would benefit from Jamal’s expertise. It warms my heart to see a young man do his job with such politeness and kindness.

This dealership has really good service. I just wish that they would stand behind their vehicles the way most dealers do. My white paint is peeling off of my vehicle and when I drive down the road I see numerous other cars dealing with the same issue. They should have recalled the cars to fix this issue.

Excellent no pressure experience. Great team and very supportive during a big purchase.

I had a very pleasant and successful car buying experience at Don Franklin Hyundai on Richmond Road in Lexington. David Sharpe was my salesman. He was very professional and extremely attentive to all of my desires in a new vehicle. I highly recommend David and would go back to him for any additional business in the future.

Great job; friendly, responsive; listens; thorough

It was a great experience overall. Ty handled eveything extremely well from first contact to the vehicle delivery and I got a great trade-in value for my vehicle. I'd recommend Don Franklin Auto to all the people looking for their next vehicle.

Kannon and your team was great very nice and helpful, he should us everything with the car, the financial management was awesome had us in and out and gave us a great gift to keep the car clean , I would definitely recommend you all, and I’ll be back in the future to do business.

Best and easiest experience ever buying a car! Darryl couldn’t have done a better job

Great dealership to buy a vehicle. No problem finding the perfect model from their multiple locations. I found the perfect Palisade on their website, then a few hours later my wife and I drove away in a beautiful Hyundai. Our sales consultant David did a great job throughout the entire transaction-processing the trade in, financing options, and vehicle operation knowledge. No surprises when it came to the financing.

Excellent service in all phases of the Santa Cruz purchase from initial inquiry to driving the vehicle off the lot home.

I inquired about the price of a vehicle and they sent me a value that was way over MSRP. When I sent them an offer I received from another dealership that was cheaper they started getting passive aggressive and calling me Danielle.

Easy process, knowledgeable sales person

Today we spent the afternoon checking out new vehicle options at Don Franklin Hyundai. Trevor was great to work with! He was personable, made you feel comfortable and listened to our concerns regarding purchasing options. We finally made a decision following a couple hours of Trevor working out various alternatives based on our needs and wants.. We love our new Tuscon! Thank you, Trevor!

Charles Bush, Jr went above and beyond to find the perfect cars for my sons. He was very professional and provided excellent customer service.

Very good experience. Easy to work with and the buying process was very smooth

Hyundai used to be much better about their customer service. Check engine light came on so I went to schedule for them to look at it. It’s currently March 30 and I was told it’ll be the MIDDLE of May before they can service it!! Are you kidding me?? So I asked to speak with the manager. After 2 days of playing phone tag with Alexis (service manager) I explained if someone works retail this is insane to wait nearly 2 months for service. You can’t go around with a check engine light on. She legit said very rudely “ma’... Read More

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Google - Mar 30, 2023

Hyundai used to be much better about their customer service. Check engine light came on so I went to schedule for them to look at it. It’s currently March 30 and I was told it’ll be the MIDDLE of May before they can service it!! Are you kidding me?? So I asked to speak with the manager. After 2 days of playing phone tag with Alexis (service manager) I explained if someone works retail this is insane to wait nearly 2 months for service. You can’t go around with a check engine light on. She legit said very rudely “ma’am you’re not the only car we service!” I responded with are you serious right now?? Look, I’m certainly not suggesting that I should get priority over anyone, however I am saying that anyone dealing with what could be a serious matter shouldn’t have to wait TWO MONTHS for service. Also, no one should be spoken to in such a rude and disrespectful and condescending manner. Ridiculous service. I’ve bought 4 brand new vehicles from them, I will not buy another one until things around there change.

The most rude and unpleasant car service of any dealership ever. I wouldn't recommend this place to anyone.

Pure scheisters, had me pay for a warranty i never recieved. DO NOT GO HERE

Walked in with a paid off 2017 Elantra, a down payment, 2 high credit scores and the trade's title ready to buy. The vehicle we called ahead and came to see/purchase was not on the lot, it was in Somerset. The person on the phone was confused we were told. They offered to go get it but that would have taken 2 hours and we had already driven an hour and a half. We were also misquoted MSRP when there was a $3500 dealership markup. Looked at another lower trim package, liked it. Sales guy who I will not mention by name ... Read More

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Google - Nov 19, 2022

Walked in with a paid off 2017 Elantra, a down payment, 2 high credit scores and the trade's title ready to buy. The vehicle we called ahead and came to see/purchase was not on the lot, it was in Somerset. The person on the phone was confused we were told. They offered to go get it but that would have taken 2 hours and we had already driven an hour and a half. We were also misquoted MSRP when there was a $3500 dealership markup. Looked at another lower trim package, liked it. Sales guy who I will not mention by name couldn't tell us what Hyundai was offering for promotional interest and directed us to finance who said she didn't know and had to submit it and see. We could see what hyundai was offering right on their website. She ran it, came out with a higher interest because they had tacked on a dealer cash promotion and didn't tell us. Had to resubmit everything a total of 3x before everyone was on the same page which took a lot of time. We were given a slight discount on the car and some free roof rails for our trouble as far as them not having the vehicle we originally wanted but finance was such a nightmare, it almost wasnt worth it. Came to pick up the rails and upon leaving, they were whistling in the wind. Turned out one of them was defective (not the dealers fault). Where Don Franklin went wrong here is the sales guy suggested we tape them? My husband kindly asked for a swap out. During the swap, the parts girl tried to give him the wrong ones. They wouldn't have fit our trim package. My husband is well versed in Hyundai overall and explained the issue and asked for the right ones. Sure enough, she double checked the computer and he was right so she tracked down another set that would fit. Between finance not being able to answer basic questions and not able to provide us appx payment quotes for 48 vs 60 months up front without submitting to hyundai, the Sales person suggesting we tape our defective roof rails, the fact that it took 4 hours to purchase the car, and that only one single person (who was not our sales guy) in the whole dealership seemed to know anything about the cars they are selling and everyone sent our questions to him, we nearly walked several times. If it was not an hour and a half drive, we probably would have. This is our fourth Hyundai and at least one came from a Don Franklin previously, and this was by far the worst experience we ever had with a dealership. They really need to get it together. We probably would have spent 10k more on that other trim package, so their loss. We are in the market to pick up a second vehicle but we will not come back here.

Called to schedule a basic oil change and tire rotation and was told it would be over a month to do so. I also mentioned I have a recall on my vehicle and was told they can’t address that until October. You make the call.

Would not shop there at all terrible service.

David is the one who proved to me that you can't buy a car from such a place. We had to leave in five minutes because of his unacceptable behavior and the way he talked. I think there are a lot of things you need to learn for humanity. And you need to learn how you can be more kind person and salesperson. There ara many many ways to be kind and say price is not negotiable but you chpose the most rude one how did you choose the most rude one? I think the increase in the car ... Read More

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Google - Aug 1, 2022

David is the one who proved to me that you can't buy a car from such a place. We had to leave in five minutes because of his unacceptable behavior and the way he talked. I think there are a lot of things you need to learn for humanity. And you need to learn how you can be more kind person and salesperson. There ara many many ways to be kind and say price is not negotiable but you chpose the most rude one how did you choose the most rude one? I think the increase in the car market after this pandemic has made you so arrogant . Never again.

Do not buy here. I have a 2017 Hyundai Elantra that I inherited from my late father. It stalls out at low speeds and did so on the highway several times, once nearly resulting in a crash. The engine problem I have is incredibly common—you can find a ton of precisely identical experiences online. Tends to happen at around 35,000 miles and should be grounds for a recall or class action suit. I've since swapped out the camshaft sensor, a new crankshaft sensor, some new oil control valves, and some ignition coils. No dice, still stall out. When I brought ... Read More

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Google - Jul 26, 2022

Do not buy here. I have a 2017 Hyundai Elantra that I inherited from my late father. It stalls out at low speeds and did so on the highway several times, once nearly resulting in a crash. The engine problem I have is incredibly common—you can find a ton of precisely identical experiences online. Tends to happen at around 35,000 miles and should be grounds for a recall or class action suit. I've since swapped out the camshaft sensor, a new crankshaft sensor, some new oil control valves, and some ignition coils. No dice, still stall out. When I brought it to Hyundai after weeks of waiting they claimed it was neglect as there was sludge in some of the oil valves. I wouldn't know since it was my late father's car—I've since purchased a Carfax report and can confirm he changed the oil nearly twice a year when he was in good enough health to use it. In the end they refused to honor a valid warranty claim covering a known defect for this model—wanted $5k for parts and labor, which I refused. That's a third of the value of the car. Alexis Holland in particular was dismissive, arrogant, and unfriendly. Talking to her, it felt like her entire job centered around contriving ways for the dealership to avoid honoring the warranty. I would never want to interact with her again. In the end if you think the warranty is a selling point, it is not. These people will sell you a lemon and then toss you aside regardless of the circumstances. For anyone else that finds this I did have an engine reader hooked up to the car and it did throw a code as it stalled. I had the same issue where it wouldn't save the code in memory. I believe it was some variation of "P0011 Code: “A” Camshaft Timing Over Advanced (Bank 1)" I will say that the other service agent, Chris Breeze, was incredibly patient and accommodating. So if you have the option deal with him.

The sales team was actually very helpful, but I gave them 3 specific banks to run with finance and I was sick so not firing on all cylinders. When I got to finance they gave me as my lowest rate some bank I’ve never heard of Northwestern or something at a rate of 5.59% at 72 months. I’m moderately better today so I called my preferred banks at least one of which I know they do business with, Members Heritage and my rate should have been 3.25% before auto deposit and other discounts. To say that i’m displeased is the largest ... Read More

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Google - Jul 12, 2022

The sales team was actually very helpful, but I gave them 3 specific banks to run with finance and I was sick so not firing on all cylinders. When I got to finance they gave me as my lowest rate some bank I’ve never heard of Northwestern or something at a rate of 5.59% at 72 months. I’m moderately better today so I called my preferred banks at least one of which I know they do business with, Members Heritage and my rate should have been 3.25% before auto deposit and other discounts. To say that i’m displeased is the largest understatement of my life. Slight avarice is to be expected but complete fraud is outside my wheelhouse when dealing with auto dealership. My brother and another friend were interested in buying the same car, but obviously I wouldn’t send my worst enemy to Don Franklin. I’ll be spending the rest of the day spreading the news.

I scheduled an appointment to get me vehicle worked on as it is having vacuum pump issues. The soonest available date was 8/17. That is terrible by itself as I can’t drive the vehicle. None the less I scheduled it. Mind you I didn’t buy the vehicle there or have pervious service done there. Not even 20 minutes after booking the appointment for mid August (a month and half out), I get a call from the service center stating they are cancelling my appointment as they are only servicing pre existing customers. Where the hell am I suppose to get ... Read More

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Google - Jul 7, 2022

I scheduled an appointment to get me vehicle worked on as it is having vacuum pump issues. The soonest available date was 8/17. That is terrible by itself as I can’t drive the vehicle. None the less I scheduled it. Mind you I didn’t buy the vehicle there or have pervious service done there. Not even 20 minutes after booking the appointment for mid August (a month and half out), I get a call from the service center stating they are cancelling my appointment as they are only servicing pre existing customers. Where the hell am I suppose to get my vehicle serviced if a Hyundai dealership refuses to book appointments a month and half out?!? The service rep blamed it on the service manager stating they weren’t excepting appointments for new customers. You can rest assured I will never use this dealership or service centerThis is the absolute worst customer service I have ever received.

I highly recommend you buy anywhere else. This place is impossible to get in and do a simple oil change. They book 3-5 months out to fix the recalls they are notorious for. WATCH OUT FOR THE EXPLODING SEAT BELTS. lol oh sorry it’s 3 months for us to fix that. They are extremely horrible at customer service and follow up. I just called and the lady was like being super rude bc obviously they rip off so many people and sell them messed up cars that she was in a bad mood. How about you take care of peoples ... Read More

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Google - Jun 21, 2022

I highly recommend you buy anywhere else. This place is impossible to get in and do a simple oil change. They book 3-5 months out to fix the recalls they are notorious for. WATCH OUT FOR THE EXPLODING SEAT BELTS. lol oh sorry it’s 3 months for us to fix that. They are extremely horrible at customer service and follow up. I just called and the lady was like being super rude bc obviously they rip off so many people and sell them messed up cars that she was in a bad mood. How about you take care of peoples car like you said you would. No honor at this place. I highly recommend you go elsewhere. The salesman will bug you with 15 emails begging for a good google review even though they do nothing but charge you over sticker and no discounts.

Wow, what an awful experience! I came all the way from Mt Sterling twice because I was given a deal (trade-in my 20 Kia Sportage S for a 22 Kona SE) that was nothing but a scam. I sat down with the sales rep and signed all the paperwork, making sure I am getting the deal I was told. However, all of a sudden, while I was almost out of there and most papers are signed, I was told that the monthly price couldn't be what I was told and they increased it $5/month. I talked to the manager and he ... Read More

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Google - May 27, 2022

Wow, what an awful experience! I came all the way from Mt Sterling twice because I was given a deal (trade-in my 20 Kia Sportage S for a 22 Kona SE) that was nothing but a scam. I sat down with the sales rep and signed all the paperwork, making sure I am getting the deal I was told. However, all of a sudden, while I was almost out of there and most papers are signed, I was told that the monthly price couldn't be what I was told and they increased it $5/month. I talked to the manager and he was extremely rude and then the sales rep told me to call him 3-4 times when I am in town and he will fill my gas tank up (sounds odd, but okay). I ended up accepting that fact. However, when I went to finalize everything at the next door Nissan dealership, the lady told me that the lease includes only 10k miles per year, rather than the 15k miles per year I signed up for. She called the manager and the sales rep and they apologized and said that actually they couldn't do it for this price and will have to add $21 more per month. I do not recommend anyone to do business with this dealership, which has shady, scammy methods of operation. Highly disappointed and they wasted me an entire day.

The worst service ever. I have an engine recall and they won’t accommodate in any way other than “oh well” just drive it. This is not the first issue I have with Don Franklin. Before the car had a dash light come on and they couldn’t tell me what it was even though they sell, service and sold me the car. I had to find out on an auto forum what the light was telling me. Will never purchase another car from them.

Let me first say this is in regards to the service department. One of the worst experiences I've had with a dealer. I work at a dealer in town and we needed help with one of our vehicles. We tried to call to get a Sonata looked at and the service department did not answer the phone so we drove a vehicle over to have them take a look at it and have the issue diagnosed. I walked into service (there were at least 4-5 people working there) and a gentleman told me that they could not even look ... Read More

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Google - May 12, 2022

Let me first say this is in regards to the service department. One of the worst experiences I've had with a dealer. I work at a dealer in town and we needed help with one of our vehicles. We tried to call to get a Sonata looked at and the service department did not answer the phone so we drove a vehicle over to have them take a look at it and have the issue diagnosed. I walked into service (there were at least 4-5 people working there) and a gentleman told me that they could not even look at the vehicle for 2-3 weeks. He was actually being nice and said that he may be able to get it in. Minuets later, a woman sitting next to him said they couldn't see it and we could not leave the vehicle (which is not running correctly and could cause more issues) there. She was very rude and disrepectful. I have worked in the industry for over 10 years and that is, by far, THE worst service I've ever experienced. Please avoid Don Franklin Hyundai.

Bought a new car from this dealership 2nd one withing 3 months. Paint on vehicle was flawed and have taken the vehicle back 3 times to be repaired, everytime it get progressively worse. Now issue was identified as a clearcoat issue. Dealership has refused to offer a solution to the paint issue until they receive certain documents requested by the lender that have in fact been tendered already. Chad the sales rep has been rude and pushy and disrespectful almost the entirety of the buying experience, I am appalled by the way my spouse and I are being slighted by this establishment.

wow. just wow. couple of days ago was in there with my family and child to buy a car and left when the heavy set (manager?) dude behind the tower yelled profanity's and threatened to beat some one up. We left very upset

I wouldn't recommend it to any of my family or friends

I will never buy a nother car from here mine is çrap

My review is in regards to the service department, specifically Alexis. I am new to the area and had an appointment before heading to my service appointment for my Hyundai Tucson. There were some complications at the previous appointment and so that caused me to be two minutes late past the grace period for my appointment with the service department. I spoke with a very nice lady on the phone, Rhonda, who was very understanding and assured me it was OK that I come in. Once I got there, Alexis was anything but helpful and told me that I would ... Read More

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Google - Dec 17, 2021

My review is in regards to the service department, specifically Alexis. I am new to the area and had an appointment before heading to my service appointment for my Hyundai Tucson. There were some complications at the previous appointment and so that caused me to be two minutes late past the grace period for my appointment with the service department. I spoke with a very nice lady on the phone, Rhonda, who was very understanding and assured me it was OK that I come in. Once I got there, Alexis was anything but helpful and told me that I would have to reschedule after waiting over a month for this specific appointment. My job requires me to drive 40 hours a week and my check engine light has been on for quite some time. Instead of getting the peace of mind I was hoping for, I got the runaround. Rescheduling my appointment elsewhere.

Sales department is great, but have had to bring my car in for various things and the service department is TERRIBLE. I bought the permaplating for both of my cars and when I got it back I could tell they didn’t even clean the inside of the car (which is part of the permaplating) and the wax dried as white speckles on my black car. Had to bring it in for a bolt in my tire…when I paid for the permaplating and wheel/tire coverage, I was told that they could come pick my car up and have ... Read More

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Google - Oct 20, 2021

Sales department is great, but have had to bring my car in for various things and the service department is TERRIBLE. I bought the permaplating for both of my cars and when I got it back I could tell they didn’t even clean the inside of the car (which is part of the permaplating) and the wax dried as white speckles on my black car. Had to bring it in for a bolt in my tire…when I paid for the permaplating and wheel/tire coverage, I was told that they could come pick my car up and have it fixed, as well as a loaner car in the meantime. When this happened, I was told the exact opposite AND they didn’t even fix my tire! So now I find myself dealing with them AGAIN because of it poor service.

I am editing this response following the most frustrating experience I have ever experienced with a service department. While the sales process was quick and efficient, the follow up has been anything but. Immediately after purchasing the brand new Elantra, my daughter asked a question about the fuel gauge. The man who was explaining the purchase noticed that the fuel gauge was not working correctly. Disappointing for a brand new car, but okay. After several weeks of back and forth the car was still not properly repaired and we were told that the part would take 2 weeks to arrive. Long ... Read More

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Google - Sep 29, 2021

I am editing this response following the most frustrating experience I have ever experienced with a service department. While the sales process was quick and efficient, the follow up has been anything but. Immediately after purchasing the brand new Elantra, my daughter asked a question about the fuel gauge. The man who was explaining the purchase noticed that the fuel gauge was not working correctly. Disappointing for a brand new car, but okay. After several weeks of back and forth the car was still not properly repaired and we were told that the part would take 2 weeks to arrive. Long story short, after about 6 weeks, I called the service department myself where I was told that the part had been there for a month and that they had been trying to contact us, which I can say with a fair amount of certainty that neither myself, nor my daughter had received a phone call or voicemail. Very disappointed. Ty Cobb, the sales person was still great to work with, unfortunately the rest of the process was less than acceptable. I have purchased 2 cars from Don Franklin and have sent a few close friends there as well. Sadly, this will not be the case moving forward.

Horrible experience. Wasted three hours of my time. After test driving a 2022 Hyundai Tuscon SEL Hybrid, I fell in love with it and came back to the dealership ready to buy. Our salesman took almost an hour “preparing numbers” for us. Only after that time during his sales escapade did he inform us that someone else had purchased the vehicle. First come, first serve, so I understand. What I don’t understand is why I was not informed when the purchase happened and why I was made to think I would be leaving with said vehicle. We then continued to ... Read More

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Google - Sep 15, 2021

Horrible experience. Wasted three hours of my time. After test driving a 2022 Hyundai Tuscon SEL Hybrid, I fell in love with it and came back to the dealership ready to buy. Our salesman took almost an hour “preparing numbers” for us. Only after that time during his sales escapade did he inform us that someone else had purchased the vehicle. First come, first serve, so I understand. What I don’t understand is why I was not informed when the purchase happened and why I was made to think I would be leaving with said vehicle. We then continued to negotiate over cars that weren’t on the lot. The “addendum” add-on is about $3k over sticker price, which is ridiculous. They told us that Hyundai doesn’t want them advertising it, so the addendum is added during the numbers process. What I hear is false advertising. They refused to budge on ANYTHING except for $1500 off the addendum price. Also, after sitting there for hours going back and forth, they refused to give anything on the vehicles they had coming in off a truck even though they had wasted our time by not informing us of the vehicle we wanted being sold out from under us. We actually contacted Oxmoor in Louisville while we were there and they told us the exact details of asking price with no hidden addendums of the same vehicle they had coming in. We informed our salesman of this and the details of the deal and he said if we were going to get that good a deal, we should go there. We left after that comment. We went to Oxmoor a couple days later, negotiated a price for the same exact vehicle that ended up being cheaper through them, and they gave me a better trade in value for my Jeep Cherokee. I believe that they saw my husband and I as 25 year old dumb kids who don’t know anything about finances. I have to say, they were wrong and lost two good customers that day at Don Franklin.

bad overall, prices and people!! DO NOT GO HERE. unless you filthy rich🤨

Our sales guys named Cannon was very rude, he did not care about our opinions and acted like he had no time to serve us and when we told him we did not want to guy he acted as a jerk and walked off i will not be returning to this lot.

Got and oil change scheduled over a month in advance. To drive 30 minutes and them not even be open! Terrible service

So, we bought our new 2020 Sonata here. Granted we knew what we were buying. However one of the 2 Don franklin Hyundais of the area closed. And for service/warranty they expect you to have your vehicle serviced there. We were even given our first 3 services free. Which is great. First service was not an issue. The 2nd I called about 2 weeks before my vacation. They were booked for almost 2 months solid on service schedule. I feel like a notice could have been emailed to those who have warranties to worry about in regards to this. So, with that in mind ... Read More

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Google - Aug 12, 2021

So, we bought our new 2020 Sonata here. Granted we knew what we were buying. However one of the 2 Don franklin Hyundais of the area closed. And for service/warranty they expect you to have your vehicle serviced there. We were even given our first 3 services free. Which is great. First service was not an issue. The 2nd I called about 2 weeks before my vacation. They were booked for almost 2 months solid on service schedule. I feel like a notice could have been emailed to those who have warranties to worry about in regards to this. So, with that in mind I was 1,000 miles from needing service and 2 weeks away from a 1800 mile round trip for vacation. So, they informed me I needed to use their OEM filters but have it changed by a certified garage which still required me to make a 2 and half hour round trip to their parts department for filters just to go change it at another garage. And when I arrived there was not a soul in waiting area for service and technicians were just walking around. Sooooo....with that being said. Ill sacrifice my 2 free services remaining to not have to shop or deal with this establishment anymore. Loved this place prior to this experience. We have bought 2 cars from them and will take our business elsewhere in the foreseeable future.

Service department personnel are rude and are always trying to uptick service orders.

Do not purchase Hyundai vehicles, google Hyundai engine problems burning oil. They do not stand behind their products even though the problems are their own design flaws. I will never purchase another Hyundai vehicle. Read the stories of those who have purchased these defective cars and the hoops they will run you through just to do nothing. Go a buy a Honda or Toyota or anything other than Hyundai or Kia. Do your research this a unethical company and they have no integrity. They believe a car burning a quart of oil every 1000 miles is acceptable. They recommend oil change ... Read More

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Google - Aug 1, 2021

Do not purchase Hyundai vehicles, google Hyundai engine problems burning oil. They do not stand behind their products even though the problems are their own design flaws. I will never purchase another Hyundai vehicle. Read the stories of those who have purchased these defective cars and the hoops they will run you through just to do nothing. Go a buy a Honda or Toyota or anything other than Hyundai or Kia. Do your research this a unethical company and they have no integrity. They believe a car burning a quart of oil every 1000 miles is acceptable. They recommend oil change ever 7500 miles and engine only has 5.5 quarts so by that logic your engine will be fully depleted and lock up.

Back on April 15, 2021 I brought a 2019 Kia Sportage from Don Franklin of Nicholasville. I was giving a complimentary Service Voucher - the salesman Michael told me, when comes time, just to bring it up there, well I called to see where I bought it, to see what I needed to do and where to take it there, they are refusing to service my kia, supposedly Don Franklin in Nicholasville was brought out by another company! Goggle Don Franklin, still shows up in Nicholasville and gives address and phone number! I call them, and thats when i was Told me to ... Read More

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Google - Jul 26, 2021

Back on April 15, 2021 I brought a 2019 Kia Sportage from Don Franklin of Nicholasville. I was giving a complimentary Service Voucher - the salesman Michael told me, when comes time, just to bring it up there, well I called to see where I bought it, to see what I needed to do and where to take it there, they are refusing to service my kia, supposedly Don Franklin in Nicholasville was brought out by another company! Goggle Don Franklin, still shows up in Nicholasville and gives address and phone number! I call them, and thats when i was Told me to call Lexington Don Franklin. I did, at First, Guy told they couldn’t honor it, and then come back and said be late August before they can service it and be a good chance I would have to pay for it, don’t know if they would accept the complimentary voucher and if I take it anywhere else this round, it voids the complimentary oil change. By the time end of August, I will be over mileage of a oil change. When give out a complimentary oil change salesman needs to say, u need to call day of buying it and set appointment up around date on sticker, bad thing is - the mileage could be over by the date. So heads up, don’t wait til less then 300 miles of oil change to take in or get appointment, like I was told! Knew the complimentary oil change was to good to be true!

DO NOT come here if you don’t want to be mistreated. Justin Hamilton was not helpful at all. Additionally, his actions were discriminatory!

The WORST customer service!!! From the second we entered the store, Justin Hamilton showed very little interest in helping us. His actions were very disrespectful. I didn’t want to buy a car from this place anymore after receiving this kind of service. I won’t put my foot at this place ever again!

AWFUL CUSTOMER SERVICE. When we entered the building with my family, a guy named Justin Hamilton looked at us from top to bottom several times with a judging face. He asked if we wanted to buy a car, looked at his friend, and smiled. Later, did not answer any of our questions properly and acted entitled. His actions made us feel discriminated. He was extremely unhelpful.

Very disappointed with their customer service. Had a miscommunication with scheduling and they were not willing to make any compromises to make it right. Taking my business elsewhere. They were very busy, so seems like my standards are higher than others. Also, mask use was pretty much non existant. Was put into an enclosed room to reschedule my appointment with two maskless people. Not cool.